Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds/Non-returnable items
Due to the nature of the customised service, we are unable to accept refunds or exchanges for custom order items, unless they are faulty or damaged. Please report any issues within 7 days of receiving the item in order for this to be investigated. 

If you would like to return a pre-made item that was purchased from the website, you have 30 days to do so. The item must be un-worn and in the condition it was delivered to you in. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amberjkemp14@icloud.com.

Unfortunately, we cannot accept returns on sale items unless faulty.

 

Exchanges
AJKCollective does not offer exchanges.